Existing financial services companies must adapt to
technology and employ new processes if they are to remain
competitive, and regulators must do their best to ensure there
are no unnecessary stumbling blocks along the way. This was the
message from industry leaders at the Securities Industry and
Financial Markets Association’s annual meeting in
Washington DC this week.
Fidelity Investments chairman and chief executive Abigail
Johnson gave a keynote on how the firm is preparing for a
digital future. "While having a strong brand is obviously an
advantage, today it is not enough," she said. "In the future
customers will, I believe, be loyal to a company that can
provide an outstanding digital experience."
Working with the digital revolution is by all accounts
imperative for the industry’s collective success,
and Johnson suggested that artificial intelligence (AI),
including machine learning, as...